FAQs

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FAQs

General Question

The Light House offers a wide range of lighting products including LED lights, ceiling lights, wall lights, chandeliers, and decorative lights for homes and offices.

Yes, all our LED lights are energy-efficient, designed to reduce electricity consumption without compromising performance.

The Light House is conveniently located in Karachi, Pakistan, serving premium lighting solutions to customers across the country.

Yes, we provide fast and secure delivery services nationwide for all our lighting products.

Absolutely! Our trained staff provides professional guidance to help you select the perfect lighting solutions based on your space and style.

Yes, most of our lighting products come with a manufacturer’s warranty. Please check specific items for warranty details.

Yes, The Light House specializes in both residential and industrial lighting solutions including high-performance LED panels.

Our focus on premium quality, modern designs, energy efficiency, and exceptional customer service sets us apart from other lighting stores.

Yes, our products can be browsed and purchased through our official website with secure payment and delivery options.

You can reach us via phone, email, or by visiting our showroom. Contact details are available on our website’s contact page.

Payment & Policy

We accept payments via bank transfer, cash on delivery (COD), and other secure payment methods. Details will be shared at the time of order placement.
Yes, we require 10%–20% advance payment to confirm your order. This ensures timely processing and delivery of your products.
With COD, you can pay the remaining amount at the time of delivery. However, an advance payment is required to confirm your order.
Yes, you can cancel your order within 24 hours of confirmation. The advance payment will be refunded as per our cancellation policy.
Delivery charges depend on your location and the size of your order. These charges will be communicated at the time of order confirmation.
Advance payments are partially refundable in case of cancellation. Refund terms will depend on the timing and nature of the cancellation.
Yes, we provide detailed invoices for all purchases, ensuring transparency in pricing and payments.
Once your order is confirmed, we will share a tracking ID or delivery timeline so you can monitor the progress of your order.
If you receive a damaged or defective product, please contact us within 48 hours. We will arrange a replacement or refund as per our policy.
Yes, you can pay the full amount in advance if you prefer. This will expedite the processing and delivery of your order.